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The 11 Habits of Outstanding Restaurants branding culture guest journey hospitality operations

The restaurant world will never be the same after what we have been through over the past few years.

Things have changed rapidly for restaurants around the globe and many look to the USA for trends and insight into which direction the industry is headed.

I can tell you from working with over 2200...

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Think Like Your Guests to Improve Your Sales guest journey mindset nlp operations sales

Marketers and behavioral psychologists spend their lives trying to get inside the mind of the consumer. There are companies that spend millions of dollars annually on research to predict trends in the market. Focus groups and surveys are being used at this very minute to understand what makes...

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Donald Burns

The Restaurant Coachā„¢

Donald is The Restaurant Coachā„¢, named to the list of Definitive Restaurant Experts and one of 23 Hospitality Experts to Follow on Twitter. He is the leading international trainer, speaker, author, and coach on how restaurant owners, operators, and culinary professionals go from just good to becoming outstanding.

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